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Anthony Rivera Details the Good, the Bad and the Ugly of Quality Management Systems in a CIO Review Article

January 30, 2020

In an article recently published in CIO Review Magazine, Anthony Rivera, Vice President, Vendor Management, Sompo International Insurance Claims, details the good, the bad and the ugly of Quality Management Systems (QMS).

 

He noted that, “QMS has made broad strides across the realms of industry despite or in most cases, with the aid of, regulatory, governmental or professional oversight,” and added, “Scalable and process-driven models drive performance, but one must take caution to ensure the successful execution of the process is not the end-goal; but rather delivering a quality product.”

 

Read the full article in CIO Review Magazine