Insights

Claims Spotlight: Collaboration, Protection, Expertise

May 12, 2020

By Lynn S. Neville, Esq.
Executive Vice President, Global Head of Insurance Claims, Sompo International

In a world where so much is changing, Sompo International’s exceptional claims service has held fast. Insureds can take confidence that we will continue to deliver the security and protection we promise.

Sompo International is financially strong and well positioned for the crisis we are experiencing, as evidenced by our ratings of A+ (Superior) from A.M. Best (XV size category), A+ (Strong) from Standard & Poor’s and A1 (Good) from Moody’s.

Since our inception, we’ve paid over 800,000 claims totaling more than $11 billion. This is a testament to the strength of our global claims capability, and our commitment to deliver fair and appropriate outcomes for our insureds, and fast payment of agreed claims.

Our claims team thrives on collaboration and relationships, and as always, is working in lockstep with Sompo International underwriting and risk control experts to mitigate loss before it happens and minimize the impact if loss should occur. We support our broker partners and our insureds with a deep understanding of their businesses and challenges, and take pride in offering value-added expertise from product and industry specialists.

As risks transcend borders, Sompo International offers an extensive global network capable of handling issues in markets around the globe. Our in-house claims professionals are located in the world’s largest insurance markets, offering multiline capabilities to support our clients worldwide. We are able to coordinate claims handling across geographic regions and coverages, and we make sure that no matter how complex a claim, we have the proper technical expertise to employ analysis and resolve the loss.

These are uncertain times to be sure, but our customers can be confident that our claims capability is strong. We understand the significant impact claims can have on our insureds, and we will continue to provide the excellent service for which the Sompo International brand is known.