I am a Senior Vice President and Head of 3rd Party Claims for London & Europe and am responsible for developing, delivering and monitoring the claims service for Professional Lines, Casualty, Accident & Health and Financial & Political Risk clients for London & European Markets. A qualified solicitor, I have over 20 years’ experience in insurance disputes and claims handling in the London and Lloyd’s markets and during this time I’ve held leadership positions at global insurance companies and law firms in London and Singapore. My focus is on building meaningful, long-term supportive relationships by ensuring our clients receive seamless, consistent and excellent service, delivered by our team with humility and empathy