Sompo Spotlight Series: Meet Melissa Hill, SVP, Head of Workers Compensations Claims, North America Business Unit

January 26, 2023


Meet Melissa Hill, SVP, Head of Workers Compensations Claims, North America Business Unit

Tell us about your career journey and your path to Sompo. What attracted you to Sompo?

I started out in claims as a trainee out of college. I knew nothing about insurance but during the recruiting process, it was clear this could be a job with a purpose and each day would be something different. I was intrigued by the complexities of insurance and how it can be a rewarding career. I saw the career vision early on in the training program, which is why I have spent my entire career in insurance and claims. I was attracted to Sompo because of the global footprint being built by some really great people. I have prior working relationships with many of the Sompo leaders and I saw their excitement about the future of Sompo. Sompo is a well-established company that is well capitalized, with strong leaders who know how to build a profitable business and sustain it. Sompo has strong client relationships and is strongly focused on retention of our clients while transforming the business with people, process and technology.


Tell us about your day job.

My day job is enabling and empowering the Workers Compensation teams to execute on our promise to pay and service our clients. I am here to provide support for technical claims decisions while also supporting operational infrastructure transformation. As the company continues to grow, it is imperative to lead and enable the claims teams through the organizational change management process as we add technology and process to elevate our ability to scale and repeat in the marketplace.


Tell us about an initiative at Sompo that you are most excited for in 2023.

I am very excited to be part of a great leadership team who has thoughtfully built a strategic path forward to grow the company with laser focus on sustaining an underwriting profit.


What is the best thing about our industry?

The best thing about the insurance industry is our purpose and impact on people and the economy. Insurance is a financial security blanket for companies and individuals. The financial stability of the economy is reliant on the insurance industry to manage the risk, keep it affordable and protect the people throughout the world to live a meaningful life.


Tell us something about you that might surprise us.

I live on a 22-acre ranch with three rescue horses and two large mastiffs.


Tell us about one thing on your bucket list.

I want to run the six major marathons. I have run in New York, Chicago and I am running Berlin in 2023. That leaves London, Tokyo and Boston on my bucket list.

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